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SAP Business One Support
Our SAP Business One Support team offers world class support throughout the United States. At Clients First, we know all software systems have issues. Things happen. Sometimes they are software related, other times they are user related. Plus, you always have to account for general hardware errors. Sooner or later, you may find yourself in an urgent situation requiring help in order to properly move forward with the system.
Any down time you have is money lost. The more time it takes getting your ERP system back up and running; the harder it is to catch up. Frustrations will increase because your team feels helpless. Helpless until you realize you’ve got the Clients First SAP Business One Support at your disposal.
We know, just as important as solving a problem, is having constant communication as to the status of the issue. You won’t call us for support only to be shuttled into a voice mail system. We maintain a well-trained human dispatcher, who can listen to your issue and know the difference between a minor ‘how to’ problem and a real ‘emergency’. We will get you back up and running as quickly as possible.
The Clients First Differentiator for Support!
Internally, we use ConnectWise for immediate dispatch of your support requests. Additionally, our support desk is staffed by numerous SAP Business One Consultants who, unlike most software publishers, have extensive experience in the field as implementers. Further, we are able to dispatch your call to our team of experts, for an “all eyes on” approach. This type of approach allows us to resolve your issues quickly, by multiplying the experience of your resolution consultant exponentially. As we all know, sometimes only an experienced ‘field’ consultant can properly give you the answer needed. Our approach allows us to expediently handle your issues, from the mundane to highly technical, equally as well.
In addition, the support personnel maintain the full set of product and implementation certifications that make us an SAP Gold Partner. An achievement only awarded to the top 2% of all SAP Partners and VAR’s.
At Clients First, it’s our dedication and unique
approach to you, our client, that makes us different!